Yes, absolutely. Each piece is the result of artisanal work crafted by hand in our studios in Cagliari and Barcelona. This is what gives each creation its unique beauty and character.

We use 100% organic or recycled cotton rope, which guarantees high quality and respect for the environment. For some of our pieces (bags, benches), we also work with genuine leather or restored vintage structures.

Yes, every creation is unique. Although we reproduce some of our models, handmade work and natural materials can lead to slight variations in color, size, or texture, which makes your piece one of a kind.

Production time varies depending on the model. As all our pieces are handmade, we maintain a very limited stock. For custom or out-of-stock orders, the production time is 5 to 20 days from the order, after which we ship it.

We have chosen an on-demand production model for our bags to adopt a zero-waste philosophy and avoid overproduction. Each bag is handmade upon order, making it a unique creation crafted especially for you. This is why you will find a production lead time for some of our pieces.

Yes, we would be delighted to work with you on a custom project. You can contact us directly by email at ciaofolie@gmail.com to discuss your idea.

If the model and color you have chosen are not available on our site, contact us at ciaofolie@gmail.com or fill out the form on the Contact page. We would be delighted to produce a piece for you.

We currently ship to a selection of countries in Italy, Spain, and Europe. Shipping costs are calculated according to fixed rates, which you will find detailed on each product page. The standard delivery time is 5 working days (this does not include production time for made-to-order items). If your country is not part of our delivery zone, please contact us for a personalized quote. For complete information regarding our sales conditions, please consult the Terms and Conditions page.

You have 14 days from the receipt of your order to request a return or an exchange. Items must be in perfect, unused condition and in their original packaging. Please contact us by email at ciaofolie@gmail.com to start the process.

For macramé creations, gently clean stains with a damp cloth and a little mild soap. Avoid machine washing. If you would like to know more, you can consult our dedicated blog article on care.